Target Operating Model

A Target Operating Model (TOM) is a blueprint or framework that defines how an organization will operate to achieve its strategic objectives and deliver value to stakeholders. It outlines the structure, processes, capabilities, technologies, and governance arrangements required to support the organization’s business strategy and drive operational effectiveness. The TOM serves as a guide for aligning resources, optimizing operations, and improving performance across various functions and business units. It may encompass elements such as organizational structure, roles and responsibilities, workflows, performance metrics, technology infrastructure, and risk management frameworks.