Knowledge Base

A Knowledge Base is a centralized repository or database of information, documents, articles, guides, FAQs, and other resources that provide valuable information and support to users, customers, employees, or stakeholders. Knowledge bases are commonly used by organizations to capture, organize, and share knowledge about products, services, processes, policies, and procedures. They serve as self-service portals where users can find answers to common questions, troubleshoot issues, learn how to use products or services, and access relevant resources to support their needs. Knowledge bases can be internal-facing (for employees) or external-facing (for customers or users), and they are often accessible through websites, intranets, or dedicated software platforms.