Hosted Call Center

A Hosted Call Center, also known as a Cloud Call Center or Virtual Call Center, is a call center solution where the infrastructure and software applications for managing customer interactions are hosted and managed by a third-party service provider in the cloud. Instead of investing in and maintaining on-premises hardware and software, organizations subscribe to a hosted call center service and access the necessary call center functionality over the internet. Hosted call center solutions offer scalability, flexibility, and cost-effectiveness, allowing organizations to efficiently manage their customer interactions while focusing on core business activities.