Workforce Management (WFM)

Workforce Management (WFM) refers to the processes and systems used by organizations to optimize the productivity, efficiency, and performance of their workforce. It involves forecasting, scheduling, tracking, and managing employee work activities to ensure that staffing levels align with operational needs and customer demand. Workforce Management encompasses various functions, including workforce planning, scheduling, time and attendance tracking, task assignment, and performance monitoring. By effectively managing their workforce, organizations can improve resource utilization, reduce labor costs, enhance employee satisfaction, and deliver better service to customers.