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Virtual agents, also known as chatbots or digital assistants, are AI-powered software programs designed to simulate human-like interactions with users through text-based or voice-based conversations. These virtual agents leverage natural language processing (NLP) and machine learning algorithms to understand user…

A Virtual Call Center is a cloud-based contact center solution that enables organizations to manage their customer interactions remotely, without the need for a physical office or on-premises infrastructure. Virtual call centers leverage cloud-based technology to route incoming calls, emails,…

Voice of the Customer (VoC) refers to the collective insights, feedback, preferences, and perceptions of customers regarding their experiences with a product, service, or brand. VoC encompasses both direct and indirect feedback channels, including surveys, reviews, social media comments, customer…