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Universal Agents are customer service representatives who possess a broad range of skills and knowledge to handle various types of customer inquiries and issues across multiple channels and touchpoints. Unlike specialized agents who focus on specific tasks or channels, universal…

Upselling: Upselling involves persuading a customer to buy a more expensive or premium version of a product or service they are already considering. The goal is to maximize the value of the sale by offering upgrades, add-ons, or complementary products…

Upselling and cross-selling are two sales techniques used by businesses to increase revenue and customer value by encouraging customers to purchase additional products or services.

User-generated content (UGC) refers to any form of content, such as text, images, videos, reviews, or testimonials, that is created and shared by users or consumers of a brand, product, or service, rather than by the brand or its representatives.…