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Talent acquisition refers to the process of identifying, attracting, and hiring skilled individuals to fill key roles within an organization. It encompasses various strategies, techniques, and activities aimed at sourcing, evaluating, and selecting candidates who possess the qualifications, experience, and…

Talk Time is a key performance metric used in contact centers to measure the amount of time an agent spends actively engaged in conversation with customers during a specific period, typically recorded in minutes or hours. It includes the duration…

A Target Operating Model (TOM) is a blueprint or framework that defines how an organization will operate to achieve its strategic objectives and deliver value to stakeholders. It outlines the structure, processes, capabilities, technologies, and governance arrangements required to support…

A Tax Domicile Certificate (TDC) is a document issued by the United Arab Emirates (UAE) Ministry of Finance to certify an individual's tax residency status within the UAE. It serves as proof that the holder is a resident taxpayer of…

Taxonomy refers to the practice and science of classification. In various fields, including biology, information technology, and knowledge management, taxonomy involves the systematic organization, categorization, and classification of entities or concepts based on shared characteristics or criteria. Taxonomies are hierarchical…

Total Contract Value (TCV) refers to the total worth or value of a contract over its entire duration. It represents the sum of all monetary components associated with the contract, including recurring charges, one-time fees, additional services, and any other…

A Touchpoint refers to any interaction or point of contact between a customer and a business across various channels and stages of the customer journey. Touchpoints can occur through physical, digital, or human interactions and encompass a wide range of…

Third Party Risk Management (TPRM) involves the processes, policies, and practices organizations implement to identify, assess, and mitigate risks associated with their third-party vendors, suppliers, contractors, and partners. It aims to protect the organization from potential threats such as data…

A Tax Residence Certificate (TRC) is an official document issued by a country's tax authorities to certify an individual's or entity's tax residency status for the purpose of claiming tax benefits under a double taxation avoidance agreement (DTAA) or tax…