Digital Transformation Consulting
Digital Transformation Consulting refers to the specialized advisory services provided by consulting firms or professionals to assist organizations in planning, implementing, and managing digital transformation initiatives. Digital transformation consultants work closely with businesses to assess their current digital capabilities, identify…
Digitalization
Digitalization refers to the process of converting analog information, processes, or services into digital formats or utilizing digital technologies to streamline and improve operations, communication, and experiences. It involves the adoption and integration of digital technologies across various aspects of…
ECR meaning
ECR, or Efficient Consumer Response, is a strategy used in supply chain management and logistics within the consumer packaged goods (CPG) industry. It focuses on improving the efficiency of the supply chain to meet consumer demands more effectively. ECR emphasizes…
Emerging Accounts
Emerging Accounts refer to new or developing customer accounts within a business that show potential for growth and expansion. These accounts may represent untapped market segments, new industries, or emerging trends that present opportunities for revenue generation and business development.…
Employee Engagement
Employee Engagement refers to the level of emotional commitment, motivation, and involvement that employees have towards their work, organization, and goals. Engaged employees are enthusiastic about their work, aligned with the company's values and objectives, and willing to go above…
End of service calculator uae
The End of Service Benefit (EOSB) calculator for UAE helps employees estimate their gratuity entitlements based on UAE labor law. It calculates the gratuity amount considering various factors such as years of service, type of contract, and basic salary.
Ethics hotline
An ethics hotline, also known as a whistleblower hotline or integrity hotline, is a confidential reporting mechanism established by organizations to enable employees, customers, suppliers, and other stakeholders to report unethical behavior, misconduct, fraud, or other violations of company policies…
Features of cloud infrastructure management
Cloud infrastructure management refers to the process of overseeing and controlling the resources and services within a cloud computing environment. This includes managing virtualized resources such as compute instances, storage, networking, and databases, as well as ensuring the security, performance,…
Finance and Accounting Outsourcing (FAO)
Finance and Accounting Outsourcing (FAO) is the practice of contracting financial and accounting functions to external service providers, often located in different geographic locations. These outsourcing services may include bookkeeping, accounts payable and receivable, payroll processing, financial reporting, tax preparation,…
First Contact Resolution (FCR)
First Contact Resolution (FCR) is a metric used to measure the percentage of customer inquiries or issues that are resolved during the initial contact with a customer service representative, without the need for follow-up interactions. A high FCR rate indicates…
Fraud Analytics
Fraud Analytics refers to the use of data analysis techniques and algorithms to detect and prevent fraudulent activities within organizations. By analyzing large volumes of data from various sources, including transaction records, customer behavior patterns, and historical data, fraud analytics…
Full-Time Employees (FTEs)
Full-Time Employees (FTEs) refer to individuals who are employed by an organization on a full-time basis, typically working a standard number of hours per week as defined by the company's policies or local labor laws. Full-time employment status often comes…
Gamification
Gamification is the application of game design principles, mechanics, and elements to non-game contexts, such as business processes, education, and customer engagement, to motivate and engage users. By incorporating elements such as points, badges, leaderboards, challenges, and rewards, gamification enhances…
GDPR
The General Data Protection Regulation (GDPR) is a comprehensive data protection and privacy regulation implemented by the European Union (EU) to strengthen the protection of personal data and privacy rights of individuals within the EU and European Economic Area (EEA).…
Global In-House Center (GIC)
A Global In-House Center (GIC), also known as a Captive Center or Global Capability Center (GCC), is a dedicated offshore or nearshore subsidiary or center established by a multinational corporation to perform specific business functions or services. GICs are typically…
Golden rules of accounting
The Golden Rules of Accounting, also known as the fundamental principles of accounting, are a set of guidelines and conventions that govern the recording, reporting, and interpretation of financial transactions in accounting systems. These rules serve as the foundation for…
Google ads
Google Ads, formerly known as Google AdWords, is an online advertising platform developed by Google that allows advertisers to display ads on Google's search engine results pages (SERPs), websites within the Google Display Network, and other Google properties. It operates…
Gratuity Calculator UAE
A gratuity calculator UAE is a digital tool or online resource designed to help employees in the United Arab Emirates (UAE) estimate their end-of-service gratuity entitlement based on the country's labor laws and regulations. End-of-service gratuity, also known as termination…
Hosted Call Center
A Hosted Call Center, also known as a Cloud Call Center or Virtual Call Center, is a call center solution where the infrastructure and software applications for managing customer interactions are hosted and managed by a third-party service provider in…
Human Resources Outsourcing (HRO)
Human Resources Outsourcing (HRO) is a strategic business practice where organizations delegate some or all of their HR functions to external service providers. HRO services can include payroll administration, benefits administration, recruitment and staffing, employee training and development, performance management,…
Hypergrowth
Hypergrowth refers to an accelerated and sustained rate of expansion experienced by a company, characterized by rapid increases in revenue, customer base, market share, and organizational size. Companies experiencing hypergrowth often outpace industry norms and quickly scale their operations to…
ICA smart services
ICA Smart Services refers to digital services provided by the Federal Authority for Identity and Citizenship (ICA) in the United Arab Emirates (UAE). These smart services offer convenient and efficient solutions for individuals and businesses to access government services related…
Impact Sourcing
Impact Sourcing is a business practice that prioritizes the employment of individuals from socioeconomically disadvantaged backgrounds, such as low-income communities or underrepresented groups, in the delivery of outsourcing services. Impact Sourcing providers intentionally recruit and train individuals who may face…
Inbound Call Center
An inbound call center receives incoming calls from customers. Support teams typically monitor inbound centers since the calls tend to come from existing customers with issues or questions. An outbound call center, on the other hand, makes outgoing calls to…
Indirect Sales
Indirect Sales refers to the distribution of products or services through intermediaries or third-party channels, rather than selling directly to end customers. In an indirect sales model, manufacturers or service providers utilize resellers, distributors, wholesalers, retailers, agents, or other partners…
