Knowledge Base
A Knowledge Base is a centralized repository or database of information, documents, articles, guides, FAQs, and other resources that provide valuable information and support to users, customers, employees, or stakeholders. Knowledge bases are commonly used by organizations to capture, organize,…
Knowledge Process Outsourcing
Knowledge Process Outsourcing (KPO) is a form of outsourcing where specialized knowledge-based processes or tasks are delegated to external service providers, often located offshore, to leverage their expertise and capabilities. Unlike traditional Business Process Outsourcing (BPO), which focuses on outsourcing…
