Intelligent Virtual Assistant (IVA)

An Intelligent Virtual Assistant (IVA), also known as a Smart Virtual Assistant or AI-powered Virtual Assistant, is a software agent that uses artificial intelligence (AI), natural language processing (NLP), and machine learning (ML) algorithms to provide conversational interactions and assist users with tasks, inquiries, and requests. IVAs simulate human-like interactions through voice or text interfaces and can perform a wide range of functions, including answering questions, providing information, executing tasks, scheduling appointments, and conducting transactions. IVAs are commonly used in customer service, sales, support, and other business applications to improve efficiency, enhance user experience, and automate repetitive tasks.