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Cloud infrastructure management refers to the process of overseeing and controlling the resources and services within a cloud computing environment. This includes managing virtualized resources such as compute instances, storage, networking, and databases, as well as ensuring the security, performance,…

Finance and Accounting Outsourcing (FAO) is the practice of contracting financial and accounting functions to external service providers, often located in different geographic locations. These outsourcing services may include bookkeeping, accounts payable and receivable, payroll processing, financial reporting, tax preparation,…

First Contact Resolution (FCR) is a metric used to measure the percentage of customer inquiries or issues that are resolved during the initial contact with a customer service representative, without the need for follow-up interactions. A high FCR rate indicates…

Fraud Analytics refers to the use of data analysis techniques and algorithms to detect and prevent fraudulent activities within organizations. By analyzing large volumes of data from various sources, including transaction records, customer behavior patterns, and historical data, fraud analytics…

Full-Time Employees (FTEs) refer to individuals who are employed by an organization on a full-time basis, typically working a standard number of hours per week as defined by the company's policies or local labor laws. Full-time employment status often comes…