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Back Office Support refers to the administrative and operational tasks performed by a business or organization that are essential for its functioning but do not involve direct interaction with customers. This includes tasks such as data entry, payroll processing, inventory…

Brand loyalty refers to the degree of commitment or attachment that consumers have towards a particular brand or product. It reflects the likelihood of customers to consistently choose and repurchase products or services from a specific brand over its competitors,…

Business Process Automation (BPA) refers to the use of technology to automate repetitive, manual tasks and streamline workflows within an organization. BPA aims to improve efficiency, reduce errors, and free up employees to focus on more value-added activities. It involves…

Business Process Outsourcing (BPO) is the practice of contracting specific business tasks or processes to a third-party service provider. These tasks can range from customer support and technical assistance to back-office functions such as data entry, accounting, and human resources…

Business transformation refers to the fundamental and comprehensive change that an organization undergoes to adapt to new market conditions, technological advancements, competitive pressures, or strategic shifts. It involves redefining business processes, organizational structures, culture, and strategies to drive innovation, improve…