About Tafaseel Group Holding?
Tafaseel Group Holding, is a multi-award-winning leader in the Middle East’s BPO sector. We employ over 2,000 professionals from 30 nationalities, offering services in 13 languages. With strategically positioned sites across the UAE, KSA, Bahrain, and Egypt and continuously expanding our footprint each quarter we deliver a comprehensive suite of 14 business process outsourcing services. Our expertise ranges from contact center outsourcing and human resources outsourcing to digital transformation, IT outsourcing, knowledge process outsourcing, and other specialized services. Leveraging our skilled workforce, rigorous processes, advanced technology, and state-of-the-art facilities, we proudly serve Fortune 500 companies, government entities, startups, and SMEs across 12 diverse industries.
H.E Maryam Al Nuaimi
Founder & President
“From a call center supervisor to the founder of Tafaseel Group Holding, my journey is fueled by passion and perseverance starting with two agents, we aimed to redefine service delivery. Today, our legacy thrives on the commitment of our people and the pursuit of excellence” — Maryam Al Nuaimi
Ahmed Khbeer
Partner & Group CEO
“Beginning as a call center agent. I partnered with Maryam to drive Tafaseel Group Holding’s expansion. our shared vision and embrace of technology empowered us. With a foundation in 3P’s, we continue delivering exceptional service and embracing innovation” — Ahmed Khbeer
Our Mission
To embark on an extraordinary journey of the BPO landscape, bridging continents, and setting the benchmark for innovation in global business services.We enrich organizations with unparalleled success and inspire limitless possibilities.
Our Vision
To be the premier provider of BPO solutions, empowering businesses, expand globally, drive technology, and create jobs, all while supporting community development, social responsibility and enriching lives all over the world.
Our DNA
The core values that define and drive us
Agile Mindset
Quickly adapt to changing market needs.
Respond swiftly to client requests.
Embrace flexibility in all operations.
Respond swiftly to client requests.
Embrace flexibility in all operations.
Empowering Leadership
Lead with vision and integrity.
Inspire and motivate our teams.
Foster a culture of trust and innovation.
Inspire and motivate our teams.
Foster a culture of trust and innovation.
Loyal Partnerships
Cultivate strong, reliable relationships.
Communicate transparently with clients.
Commit to delivering consistent excellence.
Communicate transparently with clients.
Commit to delivering consistent excellence.
Innovation
Implement cutting-edge solutions.
Encourage creative problem-solving.
Stay ahead with the latest technologies.
Encourage creative problem-solving.
Stay ahead with the latest technologies.
Of Experience
Dive Into Our History Below
Now We Are
Here!
Operating across the UAE, KSA,
Egypt, Bahrain, USA & Uzbekistan
with more countries soon to be added!
Our Technology
We embrace cuting-edge technology to elevate our service standards.From automation to Al, we harness innovation to redefine service delivery and ensure unparalleled efficiency at every level. Technology empowers us to consistently deliver exceptional experiences to our valued clients
Compliance
