Customer Service Automation

Customer Service Automation refers to the use of technology, such as artificial intelligence (AI), chatbots, and self-service portals, to automate repetitive tasks and streamline customer service processes. Automation in customer service aims to enhance efficiency, improve response times, and provide round-the-clock support to customers while reducing the workload on human agents. It includes automated responses to common inquiries, self-service options for customers to find information or resolve issues independently, and intelligent routing of inquiries to the appropriate channels or agents.